GDPR Compliance

Our Commitment to Data Protection

We are committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and your rights as a data subject.

Legal Basis for Processing

We process personal data only when we have a legal basis to do so. Our legal bases include:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal Obligation: Processing is necessary for us to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for providing this information if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data under certain conditions, particularly for processing based on legitimate interests.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month of receipt. If your request is complex or we receive multiple requests, we may extend this period by up to two months, in which case we will inform you of the extension and the reasons for the delay.

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel
• Staff training on data protection principles
• Incident response procedures for potential data breaches

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and applicable legal requirements.

International Data Transfers

Your personal data is processed and stored within the United Kingdom. If we need to transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Protection Officer

For questions about our data protection practices or to exercise your GDPR rights, please contact us at [email protected].

Right to Lodge a Complaint

If you believe we have not complied with GDPR requirements, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

ICO Contact Information:
Website: ico.org.uk
Helpline: 0303 123 1113

Changes to This Information

We may update this GDPR compliance information periodically. We encourage you to review this page regularly to stay informed about how we protect your personal data.

Last Updated: September 2024